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Contact Us Privacy Notice


Purpose of this notice:

This privacy notice outlines the way in which Carrick Robb, Solicitors, 71 Main Street, Kilbirnie, KA25 7AB will use and process personal data provided to us.  Carrick Robb will be a "controller" of the personal information that you provide to us when you instruct us to act on your behalf.

Personal data is information stored digitally or in a paper file from which an individual can be identified or is identifiable.

When you become a client of Carrick Robb, we will collect, store and use the personal information that you provide to us in your initial instructions and during the course of our solicitor/client relationship. This will be done in accordance with this privacy notice.


Why we need your personal information

We need to collect personal information for contractual purposes and to comply with our legal and professional obligations:

Contractual purposes

We need to collect our clients' personal information in order to perform our terms of engagement. We will use our clients' personal information to:

  • provide our clients with legal advice
  • represent our clients in connection with conveyancing, trusts and executries, Powers of Attorney, court cases including family and guardianship and other legal matters
  • communicate with clients by email, letter and telephone
  • communicate with third parties with a legal interest in the case, such as the solicitor for an opponent, doctors and mental health officers, factors and mortgage lenders
  • investigate and respond to our regulatory bodies regarding any complaint

Legal obligations

We are under a legal obligation to process certain personal information relating to our clients for the purposes of complying with our obligations under:

  • The Law Society of Scotland requirements for solicitors  
  • Money Laundering, Terrorist Financing and Transfer of Funds (Information of the Payer) Regulations 2017 and all other applicable legislation


Who we share your personal information with

We may require to share personal information with statutory or regulatory authorities and organisations to comply with statutory obligations. For example, the Law Society of Scotland, the Scottish Legal Aid Board, the Department for Work and Pensions, Revenue Scotland, HMRC etc for the purposes of meeting our regulatory requirements as solicitors.

We may also share personal data with our professional advisors, including our insurers, accountants and auditors, for the purposes of taking advice, dealing with any claims, assessment of fees and complying with our professional obligations.  We will only share such personal data as is strictly required for the specific purpose and will take reasonable steps to ensure that recipients only process the disclosed personal data in accordance with our instructions. 


How we protect your personal information

Your personal information is stored both in writing and electronically on our filing systems and is accessed by our staff for the purposes set out above.


How long we keep your personal information

We will retain your personal information for as long as is required to comply with our obligations set out above.  We have a Data Retention Policy which sets out the different retention periods for our files.  You can request a copy by contacting Carrick Robb, 71 Main Street, Kilbirnie, KA25 7AB.  We will retain principal documents held on your behalf, such as your Will or title deeds, until you instruct us to destroy or return them to you or to send them to another solicitor.


Your rights

You can exercise any of the following rights by writing to us at Carrick Robb, 71 Main Street, Kilbirnie, KA25 7AB.

Your rights in relation to your personal information are:

  • you have a right to request access to the personal information that we hold about you by making a "subject access request"
  • if you believe that any of your personal information is inaccurate or incomplete, you have a right to request that we correct or complete your personal information
  • you have a right to request that we restrict the processing of your personal information for specific purposes
  • if you wish us to delete your personal information, you may request that we do so


Any requests received by Carrick Robb will be considered under applicable data protection legislation. If you remain dissatisfied, you have a right to raise a complaint with the Information Commissioner's Office at